At Parimatch Casino, protecting the personal data of every player is a core responsibility, not an afterthought. This Parimatch Casino privacy policy has been prepared in accordance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and — where applicable — the General Data Protection Regulation (GDPR). Whether you are browsing our site for the first time or are a loyal VIP member, you have the right to know exactly what personal information we collect, why we collect it, how long we keep it, who we share it with, and what controls you have over your own user data. Please read this document carefully and contact our Data Protection Officer at [email protected] if you have any questions.
1. Identity of the Data Controller
Parimatch Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao under a valid gaming licence. As the entity that determines the purposes and means of processing your personal data, this company acts as the data controller for all information collected through the website casinosparimatch.com and associated mobile applications.
All questions, requests, and complaints relating to data protection and information security should be directed to:
- Data Protection Officer (DPO): [email protected]
- General Privacy Enquiries: [email protected]
- Support: [email protected]
We are committed to responding to all privacy rights requests within 30 days of receipt, and in urgent cases as quickly as possible.
2. Personal Data We Collect
Parimatch Casino collects several categories of personal information to deliver a safe, legal, and enjoyable gaming experience. Below is a full breakdown of the types of user data we gather.
2.1 Identification Data
- Full legal name, date of birth, gender
- Copy of government-issued photo ID (passport, driver's licence)
- Proof of address (utility bill, bank statement dated within 3 months)
2.2 Contact Data
- Email address, phone number
- Residential address and postcode
- Preferred communication language
2.3 Financial Data
- Payment method details (card type, last four digits, PayID reference, cryptocurrency wallet address)
- Transaction history: deposits, withdrawals, bonuses, and promotional credits
- Source-of-funds declarations where required by AML regulations
2.4 Gaming Activity Data
- Games played, bets placed, wins and losses
- Session duration, wagering patterns, and responsible gambling tool usage
- Bonus and free-spin redemption history
2.5 Technical Data
- IP address, device type, operating system, browser type and version
- Cookies and similar tracking technologies (see Section 6)
- Log files: page views, clicks, session timestamps, error reports
2.6 Communication Data
- Records of live chat conversations with our support team
- Email correspondence
- Records of promotional opt-ins and opt-outs
2.7 Sensitive Data
In limited circumstances — for example, to accommodate a responsible gambling self-exclusion linked to a diagnosed gambling disorder — Parimatch Casino may process sensitive personal information. This is done strictly on the basis of explicit consent or legal obligation, and with enhanced security measures in place.
2.8 Data Received from Third Parties
- Identity verification results from KYC/AML service providers
- Fraud-screening scores from payment processors
- Marketing attribution data from advertising partners (where you have consented)
- Self-exclusion records from national or industry exclusion registers
3. How We Collect Your Personal Information
We obtain your personal data through the following channels:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
- Automatically — through cookies, web beacons, and server logs as you navigate our website or mobile app.
- From third parties — identity verification agencies, payment providers, advertising networks, and responsible gambling registries.
4. Purposes and Legal Basis for Data Processing
The table below sets out the data processing activities carried out by Parimatch Casino, the purpose of each, and the legal basis on which we rely under the Australian Privacy Principles and, where applicable, the GDPR.
| Processing Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating and maintaining your player account, verifying your identity, and managing account settings. | Contract performance; legal obligation |
| Service Provision | Processing deposits and withdrawals, enabling gameplay across 4,000+ titles, and delivering customer support. | Contract performance |
| KYC / AML Compliance | Verifying identity before the first withdrawal, screening for politically exposed persons (PEPs), and monitoring transactions for suspicious activity. | Legal obligation |
| Data Security & Fraud Prevention | Detecting unauthorised access, preventing bonus abuse, and safeguarding information security. | Legitimate interest; legal obligation |
| Responsible Gambling | Administering deposit, bet, loss, and session limits; cooling-off periods; and self-exclusion requests. | Legal obligation; legitimate interest |
| Marketing & Promotions | Sending bonus offers, newsletters, and personalised recommendations where you have opted in. | Consent |
| Service Improvement | Analysing gameplay patterns and website usage to enhance performance, UX, and game catalogue. | Legitimate interest |
| Legal & Regulatory Obligations | Responding to requests from regulators, courts, and law enforcement; maintaining mandatory records. | Legal obligation |
5. Data Retention Periods
Parimatch Casino data storage practices are governed by our legal obligations and business necessity. We keep your personal information only as long as is required for the purpose it was collected, or as mandated by applicable law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML and gaming-licence obligations |
| Financial transaction records | 7 years after transaction date | Tax and AML compliance |
| Gaming activity logs | 5 years after last session | Dispute resolution; regulatory audit |
| Communication records | 3 years after interaction | Customer service and legal defence |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of consent |
| Technical / log data | 13 months | Security investigation; analytics |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gambling obligations |
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual.
6. Cookie Policy
The Parimatch Casino cookie policy explains how we use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyse site performance.
6.1 Types of Cookies We Use
| Cookie Category | Purpose | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Enable core site functionality: login sessions, security tokens, and load balancing. Without these, the site cannot function. | No — required for site operation |
| Analytical Cookies | Collect anonymised statistics about how users navigate the site (pages visited, time on page, error events). Used to improve site performance. | Yes — via cookie preferences |
| Functional Cookies | Remember your language preference, currency, last-played games, and display settings to personalise your experience. | Yes — via cookie preferences |
| Marketing Cookies | Track your activity across sites to display relevant Parimatch Casino advertisements and measure campaign effectiveness. | Yes — withdraw consent at any time |
6.2 Managing Your Cookie Preferences
When you first visit casinosparimatch.com, a cookie consent banner allows you to accept all, reject non-essential, or customise your choices. You can revisit your preferences at any time via the "Cookie Settings" link in the site footer. You may also control cookies through your browser settings; however, disabling essential cookies may impair site functionality.
7. Sharing Personal Data with Third Parties
Parimatch Casino does not sell your personal information. We share user data only where necessary and under strict contractual safeguards. Recipients include:
7.1 Payment Providers
We share financial data with processors handling PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer transactions. These providers process payments on our behalf and are bound by their own PCI DSS and data protection obligations.
7.2 Identity Verification and AML Partners
KYC data (ID documents, proof of address) is transmitted to licensed identity verification service providers. This is a mandatory legal requirement before any withdrawal is processed at Parimatch Casino.
7.3 Regulatory Authorities
We may disclose personal data to the Government of Curaçao (our licensing authority), Australian regulatory bodies, law enforcement agencies, and courts where required by law or a valid legal order.
7.4 Technology and Service Partners
Game providers (such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming), cloud hosting providers, cybersecurity vendors, and analytics platforms may process certain technical data under data-processing agreements that mandate compliance with applicable data protection law.
7.5 Responsible Gambling Registries
Where you request self-exclusion, we share the minimum necessary information with industry exclusion registers to prevent you from opening additional accounts.
8. International Data Transfers
Parimatch Casino is operated from Curaçao, and some of our service providers are located outside Australia. When your personal data is transferred internationally, we apply safeguards consistent with the Australian Privacy Principles, including:
- Standard contractual clauses (SCCs) or equivalent contractual protections with overseas recipients
- Transfer-impact assessments where required
- Ensuring recipients are subject to a law, or binding scheme, that provides substantially similar protections to the APPs
By using Parimatch Casino, you acknowledge that your user data may be transferred to, stored in, and processed in jurisdictions outside Australia, including Curaçao and the European Economic Area (where GDPR-equivalent protections apply).
9. Data Security
Parimatch Casino data security is built on industry-leading technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our key security controls include:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols, making it practically impossible for third parties to intercept communications.
- End-to-End Encryption: Sensitive fields such as payment credentials and identity document scans are encrypted both in transit and at rest.
- Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems (IDPS).
- Access Controls: Personal data is accessible only to staff who need it for their role. Access is governed by role-based permissions, multi-factor authentication, and audit logging.
- RNG Certification: All random number generators used in our game catalogue are certified by independent testing laboratories, ensuring fair outcomes and the integrity of user data.
- Regular Security Audits: We conduct periodic penetration tests and vulnerability assessments to identify and remediate weaknesses in our systems.
- Incident Response: In the event of a data security breach that is likely to cause serious harm, we will notify affected individuals and the relevant supervisory authority within the timeframes required by law.
Despite these robust measures, no method of electronic transmission or data storage is completely infallible. We encourage you to use a strong, unique password for your Parimatch Casino account and to enable two-factor authentication where available.
10. Your Privacy Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles — and, where applicable, the GDPR — you enjoy a comprehensive set of privacy rights in relation to your personal data. Parimatch Casino is committed to honouring these rights promptly and without undue burden.
10.1 Right of Access
You may request a copy of all personal information we hold about you. We will provide this within 30 days, free of charge, unless the volume of data involved justifies a reasonable fee.
10.2 Right to Correction
If any personal data we hold is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update some information directly in your account settings; for other fields, please contact [email protected].
10.3 Right to Deletion
You may request the deletion of your personal information where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. Note that we may be required to retain certain data to comply with AML, tax, and gaming-licence obligations, in which case we will explain what data must be kept and why.
10.4 Right to Restriction of Processing
In certain circumstances — for example, while you contest the accuracy of your data — you may request that we restrict data processing to storage only.
10.5 Right to Data Portability
Where processing is based on consent or contract and is carried out by automated means, you may request a machine-readable copy of your personal data to transfer to another service provider.
10.6 Right to Object
You have the right to object to data processing based on legitimate interests — including profiling — and to processing for direct marketing purposes. If you object to marketing, we will cease using your data for that purpose immediately.
10.7 Right to Withdraw Consent
Where we rely on consent as the legal basis for processing (for example, marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw consent, use the unsubscribe link in any email, adjust your cookie preferences, or contact [email protected].
10.8 How to Exercise Your Rights
Submit a written request to [email protected] or [email protected]. We may ask you to verify your identity before processing any request. We will respond within 30 days; if we need more time, we will let you know.
11. Supervisory Authority — OAIC
If you are an Australian resident and believe that Parimatch Casino has not handled your personal information in accordance with the Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so we can try to resolve your concern directly. If you are located in the EEA, you also have the right to lodge a complaint with your local data protection authority.
12. Responsible Gambling and Data
Parimatch Casino takes responsible gambling seriously, and this extends to how we handle personal information gathered in that context. Our responsible gambling tools include:
- Deposit, bet, loss, and session limits — applied to your account at your request and retained for as long as the limit is active.
- Cooling-off periods — available in 24-hour, 48-hour, 7-day, and 30-day durations; data is retained during and after the cooling-off period for audit purposes.
- Self-exclusion — available for 6 months, 1 year, 5 years, or permanently. During any self-exclusion, your account data is flagged and secured, and we share the minimum necessary information with exclusion registries to prevent circumvention.
The confidentiality of your responsible gambling activity is protected with the same rigour as all other personal data. This information is never used for marketing profiling and is never sold to third parties.
13. Children's Privacy
Parimatch Casino is strictly prohibited to persons under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor has provided data to us, we will delete that data immediately and close the account. If you believe a minor has registered, please contact [email protected] without delay.
14. Links to Third-Party Sites
Our website may contain links to third-party sites, such as payment provider portals or game developer pages. This privacy policy applies only to casinosparimatch.com. We are not responsible for the data protection practices of external websites and encourage you to read their privacy notices before submitting any personal information.
15. Changes to This Privacy Policy
Parimatch Casino reserves the right to update this privacy policy at any time to reflect changes in law, regulatory guidance, or our business practices. When we make material changes, we will notify registered players by email and post a prominent notice on the website. The updated policy will display the effective date at the top of the page. Continued use of our services after the effective date constitutes acceptance of the revised terms.
Frequently Asked Questions (FAQ)
What personal data does Parimatch Casino collect?
Parimatch Casino collects identification data (name, date of birth, ID documents), contact details, financial transaction records, gaming activity logs, technical data (IP address, device information), and communication records. Full details are set out in Section 2 of this privacy policy.
How does Parimatch Casino protect my personal information?
We use 256-bit SSL/TLS encryption, enterprise firewalls, role-based access controls, multi-factor authentication, and regular security audits to safeguard your personal data. Our Parimatch Casino data security framework is aligned with industry best practices and regulatory requirements.
Does Parimatch Casino use cookies?
Yes. The Parimatch Casino cookie policy covers four categories of cookies: essential, analytical, functional, and marketing. You can manage non-essential cookie preferences via the cookie consent banner or the "Cookie Settings" link in the site footer.
Can I request deletion of my personal data?
Yes. You can submit a deletion request to [email protected]. Note that Parimatch Casino is legally required to retain certain data — such as KYC records and transaction histories — for five to seven years to comply with AML and gaming-licence obligations. We will always explain what data must be kept and why.
How long does Parimatch Casino retain my data?
Parimatch Casino data storage periods vary by data type. Account and identity data is retained for five years after account closure; financial records for seven years; gaming logs for five years after the last session; and marketing consent records for three years after consent is withdrawn. Full retention periods are listed in Section 5.
Who can I contact about my privacy rights?
For all questions related to Parimatch Casino privacy, your privacy rights, or this data protection policy, contact our Data Protection Officer at [email protected] or our general privacy team at [email protected]. Australian residents may also contact the OAIC at www.oaic.gov.au.
Is my financial data shared with third parties?
Your financial personal information is shared only with the payment processors required to complete your transactions (PayID, Visa, Mastercard, Skrill, Neteller, etc.) and with AML/KYC verification providers as required by law. Parimatch Casino does not sell financial data to marketing companies or other third parties.
What are my rights under the Australian Privacy Act?
Under the Australian Privacy Act 1988 and the APPs, your privacy rights include: access to your personal data, correction of inaccurate data, deletion, restriction of data processing, data portability, the right to object, and the right to withdraw consent. Parimatch Casino honours all of these rights — see Section 10 for full details.
Does Parimatch Casino transfer data outside Australia?
Yes. Because Parimatch Casino is operated from Curaçao, your user data may be processed in jurisdictions outside Australia. We apply contractual safeguards — including standard contractual clauses — to ensure your personal information receives protection equivalent to the Australian Privacy Principles wherever it is processed.
How do I manage my cookie preferences on casinosparimatch.com?
When you first visit the site, a consent banner lets you accept all cookies, reject non-essential ones, or customise by category. You can change your choices at any time via the "Cookie Settings" link in the footer. Browser-level cookie controls are also available, though disabling essential cookies may affect site functionality. For more details, see the Parimatch Casino cookie policy in Section 6.